Processing Time:

• All products are currently made to order. Production typically takes 7-10 business days before shipment.

Estimated Shipping Time (After Production):

• U.S. Orders: 7-10 business days
• International Orders: We are limited to the U.S. at this time
• Delivery times may vary based on location, customs, and carrier delays.

Shipping Rates:

• Standard shipping rates are calculated at checkout based on destination, weight, dimensions, and order size.

Order Tracking:

• Once your order ships, you will receive a tracking number via email. Once received, it may take up to 24-48 business hours for the tracking information to update.
• Bookish merchandise and apparel will not ship with your book order, as different printers print them. If you order books and merchandise, you will receive separate tracking numbers when they ship out (not at once.)

Since our products are printed on demand, we do not accept returns or exchanges unless the item arrives damaged or defective. Keep scrolling for digital refund terms.

Eligible Refunds or Replacements:

We will replace or refund physical items if:

• The item arrives damaged or misprinted (must be reported within 7 days of delivery).
• The wrong item was sent due to a fulfillment mistake.

To request a refund or replacement:

1. Email us at support@mdwpress.com with your order number and clear photos of the issue.
2. We will process your request within 3-5 business days and offer a replacement or refund if eligible.

Non-Refundable Situations:

• Buyer’s remorse (e.g., wrong size/color chosen)
• Delayed shipping due to carrier issues
• Incorrect address provided by the customer

Please see full Return & Refund Policy, here.

Digital Refunds:

Digital sales (audiobooks and eBooks) are final. Refunds may be considered in the following exceptional circumstances:

• Duplicate purchases: If a customer accidentally purchases the same eBook or audiobook multiple times, we will issue a refund for the duplicate purchase(s) upon verification.
• Technical issues: If the eBook or audiobook file is corrupted or inaccessible despite reasonable attempts to resolve the issue, we will issue a refund or provide a replacement copy.

Cancellation Window:

For all print books and merchandise

Within 1 Hour of Purchase:

• If you wish to cancel your order, please contact us immediately at support@mdwpress.com. While we will try to accommodate your request, we cannot guarantee cancellation due to the printer's quick acceptance of orders.

After 1 Hour of Purchase:

• Orders that have progressed beyond the initial stages cannot be canceled. Once production has commenced, cancellation is no longer possible.

Post-Production Cancellations:

• If production has started, cancellation is not feasible. However, if you encounter any issues upon receiving your order, please refer to our Return & Refund Policy for further assistance.